Refund policy
At Newton Shoes, we want you to feel confident in every pair of sneakers or smart-casual shoes you order. If something's not right, our return process is straightforward and fair.
Return Window
You have 30 days from the date of delivery to start a return, whether the shoes arrived defective or you simply changed your mind. Once this window has passed, we're unable to offer a refund or exchange.
Return Conditions
For a return to be accepted, the item must be:
- Unused, unworn, and in the same condition you received it
- Returned in its original packaging, including any inserts or accessories
- Accompanied by your receipt or order confirmation
Return Shipping
Customers are responsible for return shipping costs, including arranging and covering their own shipping label. Original shipping charges are non-refundable.
No Restocking Fee
We don't deduct a restocking fee from your refund — what you paid is what you get back, minus return shipping.
How to Start a Return
- Contact Us — Email support@newtonshoes.shop with your order number and a brief note about the return
- Get Confirmation — Our team will reply within 24 hours with return instructions
- Ship the Item — Package it securely and send it to 116 W Shockley Ferry Rd, Anderson, SC 29624, United States
Refund Timeline
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method — PayPal or Venmo — and typically post within 7 business days of approval, though your bank or provider may take a little longer to show it. All refunds are processed in US dollars.
Exchanges
We accept exchanges. Return the original item following the steps above, then place a new order for the size or style you'd like instead.
Contact Us
Newton Shoes
Email: support@newtonshoes.shop
Phone: +1 (864) 225-8433
Address: 116 W Shockley Ferry Rd, Anderson, SC 29624, United States
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM (Eastern Time); Sunday Closed
Response Time: Within 24 hours